Front Office Team Member - Ophthalmology Practice

Front Office Team Member – Ophthalmology Practice

Are you passionate about delivering excellent customer service in a fast-paced medical setting? Our leading ophthalmology practice is looking for a dedicated Front Office Team Member to be the first point of contact for our patients and play a vital role in their experience.

Location: Vold Vision – Winter Garden, FL

Position Type: Full-time

Key Responsibilities:

·       Greet and assist patients with warmth and professionalism

·       Answer phones, schedule appointments, and manage patient inquiries

·       Update and maintain patient records in our database system

·       Ask for, process, and accept patient payments confidently and accurately

·       Ensure smooth day-to-day front desk operations

·       Collaborate with clinical staff to support a seamless patient experience

Qualifications:

·       Prior experience in a medical office (one year) or customer-facing role preferred

·       Familiarity with ModMed (Modernizing Medicine) is a strong plus

·       Excellent communication skills, both written and verbal

·       Bilingual in English and Spanish is preferred

·       Comfortable discussing payment details and handling transactions

·       Detail-oriented with strong organizational abilities

·       Ability to multi-task and stay calm under pressure

Why Join Us?

We are a patient-focused, high-performing ophthalmology practice known for our excellence in care and commitment to innovation. You’ll be joining a supportive team where your contributions truly matter.

Please email your resume and cover letter to Scott Hritz:  Shritz@voldvision.com